Frequently Asked Questions
Practical answers about ordering, payment, delivery, warranty and appliance compatibility in Ghana.
How does cash on delivery work in Ghana?
Place your order online and our team confirms it by phone or WhatsApp. We then deliver to your address, and you pay in cash when the product arrives. No online payment is required.
Which areas in Ghana do you deliver to?
We deliver to major cities and towns across Ghana, including Accra, Kumasi, Tema, Takoradi and Tamale. Contact us to confirm delivery to your specific town or region before ordering.
How long does delivery take?
Delivery usually takes 1-3 business days within Accra and 3-7 business days for other regions. We confirm the expected timeline when verifying your order.
Are the appliances genuine and covered by warranty?
We list genuine branded appliances with manufacturer warranty. Warranty terms can vary by product and brand, so contact our team if you need to confirm the coverage for a specific item.
Can I inspect the product before paying?
Yes. With cash on delivery, you can check that the item matches your order and is free from visible transit damage before payment. Report any issue to the delivery team or customer support immediately.
Can I return an appliance?
Most new, unopened items can be returned within 7 days of delivery with the original packaging and proof of purchase. Contact us immediately if a product arrives defective or damaged.
How do I ask about a product before ordering?
Use the contact page to reach us by phone, WhatsApp or email. Include the product name and your city so we can confirm stock, delivery and product details.